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Digital Experience Builder Buyer's Guide
16 May 2019 at 12:00am
In the retail e-commerce industry, the process of creating digital design assets can be time-consuming and costly. From idea conception to publishing, an interactive design faces many barriers to going live, including access to technical resources and creative compromise.
This guide provides a list of challenges that you will face with every digital asset you create and multiple ways to tackle the digital experience conversion challenge.
Included in this guide:
The challenges of creating digital design assets and potential solutions How to respond to shoppers that crave interaction Results that set the bar
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8x8's Enterprise Engagement Management Platform: Moving Toward an Integrated ...
8 May 2019 at 12:00am
The key benefits of a One Cloud Solution for phone, meetings, collaboration and contact center include: improved ROI, faster time to resolution and higher customer satisfaction.
The International Data Corporation (IDC) — a premier IT, telecommunications and consumer tech market intelligence provider — explores how today’s most competitive businesses are choosing a single system of engagement to drive growth, because silo systems of communication prevent organizations from moving at the demanding speed of employee and customer expectations.
Download “Enterprise Engagement Management Platform: Moving Toward an Integrated Approach” to learn about:
The challenges of delivering superior experiences to empowered customers How businesses can support richer interactions among employees and customers A holistic view of real-time engagement across your entire enterprise Key performance metrics for an integrated communications, collaboration and engagement platform Download the IDC report today to learn how exceptional customer experiences start with your communications system.
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How Communications Platforms Drive Customer Engagement
8 May 2019 at 12:00am
Today’s customers value the customer experience above all else, and bad customer service costs money. Very few companies have built their communications infrastructure to drive best-in-class customer experiences. Organizations that still use traditional methods for phone, meeting, collaboration and contact center communications need to modernize how they interact with customers, through one system of engagement.
This report examines:
Reasons why organizations struggle to meet customer expectations How a modern communications platform is vital to boost brand relevance in the digital era Examples of organizations that put the customer and employee experience first Recommendations for evaluating communications platform providers
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Analysis of Cloud Communications VoIP Quality Under Normal and Adverse Networ...
8 May 2019 at 12:00am
The Tolly Group, a leading global provider of third-party validation and certification services, tested the voice quality of 4 different services across a variety of normal and adverse conditions. They subjected the services to packet loss, jitter (delay), buffer bloat and other conditions that can potentially degrade voice quality. The Tolly Group compared:
8x8 Virtual Office Microsoft Skype for Business Online RingCentral Office Google Voice/Hangouts The bottom line
The 8x8 Virtual Office solution delivered the highest voice quality in the majority of test cases: across scenarios, client platforms and impairment conditions. Download the full report for the objective, documented test results and learn why a reliable, quality VoIP system can help you take your customer experience to the next level.
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Rethinking Retail: Pulling the Plug on Disconnected Communications
8 May 2019 at 12:00am
The result? One system of engagement that relieves customer frustrations, and boosts employee productivity and customer engagement.
Watch the on-demand webinar to join learn how the disjointed structure of legacy communications can lead to a disconnected staff and dissatisfied customers. Explore how cloud communications accelerates a company’s ability to innovate, respond and serve customers across multiple locations and channels to deliver a true omnichannel experience.
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Maximize Contact Center Performance With Unified Communications
8 May 2019 at 12:00am
Research from Aberdeen finds that businesses integrating communications across the entire company achieve 2.4 times greater revenue growth rate year-over-year. Unifying all internal and customer-facing departments under one common platform that combines phone, meetings, collaboration and contact center, empowers employees to innovate, respond and serve customers to deliver exceptional experiences.
Read the report to find out how unified communications helps:
Drive data-driven decisions with real-time insights Deliver a seamless omni-channel customer experience Increase agent productivity and bottom line revenue Download the full research report to learn more.
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Your Communications System is Determining Your Future. Do you Know How It's P...
8 May 2019 at 12:00am
Empower your employees to innovate, respond and serve customers with actionable insights and the tools to:
Create valuable moments of customer engagement Transform your company’s communications to deliver exceptional customer service Boost productivity and accelerate company revenues with one system of engagement that intelligently combines phone, meetings, collaboration and contact center, all on one platform
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The 8 Criteria for Enterprise-Grade Communications as a Service
8 May 2019 at 12:00am
Download the white paper The 8 Criteria for Enterprise-Grade Communications as a Service to determine whether or not your communications provider is equipped to offer an enterprise-grade communications solution.
8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for, including:
What to expect when it comes to service level guarantees What is geo-routing technology and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s operations network to guarantee superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask for from your provider How analytics factor into an enterprise communications solution Which pre-built application and CRM integrations to expect Get all the facts when you download this free white paper!
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The Elephant Herd in the Room: Why Other Enterprise VoIP Providers Don't Like...
8 May 2019 at 12:00am
New VoiP compliance requirements, including HIPAA rules for business Cloud communications security and compliance concerns that should be top of mind Availability and reliability metrics that other VoIP providers won’t talk about FREE CHECKLIST: 10 Tough Security, Compliance and Reliability Questions to Ask Your Communications Provider.
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Regus and 8x8 - A Partnership in Global Business Growth
8 May 2019 at 12:00am
Regus, the world’s largest provider of flexible workspaces, chose 8x8 as its cloud-based communications provider because of 8x8’s unified communications and virtual office technology that combines voice, video, collaboration and contact center functionality. Regus can now power their company’s operations with multi-channel communications for true business mobility, and enable customers with flexibility, advanced communications and clear call quality everywhere they go.
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